What does HyBlue do?
Who benefits from HyBlue?
How are HyBlue's services sold?
Who fixes the problems that HyBlue identifies?
Does HyBlue compete with IT technicians?
What computers does HyBlue support?
What other services will you offer?

What is Windows Monitor?
Why do I need Windows Monitor?
What are the benefits of Windows Monitor?
What does Windows Monitor include?
How does Windows Monitor do this?
How do I know if a computer is having a problem?
What kind of alerts will I receive?
Does Windows Monitor work with security products like anti-virus and anti-spyware programs?
How does HyBlue's Windows Monitor compare to other vendors offerings?
How do I manage users?
How do I monitor laptop users on the road?
Can users disable Windows Monitor?
How much memory does Windows Monitor take?
What kind of configuration and overhead does Windows Monitor take?
How do I buy Windows Monitor?
How do I install Windows Monitor?

What is Secure?
Why do I need Secure?
What are the benefits of Secure?
What does Secure include?
Secure includes the following protection from Trend Micro:

• Antivirus scanner
• Spyware scanning, detection and removal
• Intrusion Detection
• Firewall
• Patch Reporting and Deployment
• Operational monitoring and proactive alerting

The scanners are running real-time, monitoring traffic in and out of the computer including Web, Email and general file access. In addition, Secure includes HyBlue's Patch service so that patches are kept up to date and all internal functions of a computer are monitored real-time as well. Patch proactively sends a report indicating when a computer is not up to date with patches. You can then go to our Portal, quickly select and deploy patches. These patches silently install themselves, maintaining each computer at its desired state. Patch also includes monitoring for security or operational issues. If a condition indicates a potential problem, you are notified immediately with concise information on what happened, why it happened, and what to do to resolve the issue.

How does Secure do this?
Why did HyBlue choose Trend?
Can I just use HyBlue Secure on my laptop users?
How do I know if a computer is having a problem?
What kind of alerts will I receive?
Is spam filtering included? How do I get it?
Does Secure work with other security products like anti-virus or spyware programs?
What if I already have an anti-virus solution?
How does HyBlue Secure compare to other vendor's offerings?
How do I manage users?
How do I protect laptop users on the road?
Can users disable HyBlue Secure?
What is the memory overhead of Secure?
Is a lot of configuration required?
How do I buy HyBlue Secure?
How do I install HyBlue Secure?
Can I install it on one machine?
Do I have to run the Secure installation on every computer?

What is Patch?
What are the benefits of Patch?
How does Patch work?
How often are alerts sent out?
How does Patch affect security?
How does HyBlue Patch compare with more traditional systems that are in the market?
What kinds of operational issues does Patch identify?
How does HyBlue assign different priorities to information received from a computer?
What kind of information is provided when HyBlue emails an alert?
How is information communicated when there is a critical issue?
Does HyBlue keep performance history for each computer?
What performance information does HyBlue collect?
How is Patch installed and set up?
What happens if a computer that is being monitored fails or the Internet connection goes down?