What does HyBlue do?
Who benefits from HyBlue?
How are HyBlue's services sold?
Who fixes the problems that HyBlue identifies?
Does HyBlue compete with IT technicians?
What computers does HyBlue support?
What other services will you offer?

What is Windows Monitor?
Why do I need Windows Monitor?
What are the benefits of Windows Monitor?
What does Windows Monitor include?
How does Windows Monitor do this?
How do I know if a computer is having a problem?
What kind of alerts will I receive?
Does Windows Monitor work with security products like anti-virus and anti-spyware programs?
How does HyBlue's Windows Monitor compare to other vendors offerings?
How do I manage users?
How do I monitor laptop users on the road?
Can users disable Windows Monitor?
How much memory does Windows Monitor take?
What kind of configuration and overhead does Windows Monitor take?
How do I buy Windows Monitor?
How do I install Windows Monitor?

What is Secure?
Why do I need Secure?
What are the benefits of Secure?
What does Secure include?
How does Secure do this?
Why did HyBlue choose Trend?
Can I just use HyBlue Secure on my laptop users?
How do I know if a computer is having a problem?
What kind of alerts will I receive?
Is spam filtering included? How do I get it?
Does Secure work with other security products like anti-virus or spyware programs?
What if I already have an anti-virus solution?
How does HyBlue Secure compare to other vendor's offerings?
How do I manage users?
How do I protect laptop users on the road?
Can users disable HyBlue Secure?
What is the memory overhead of Secure?
Is a lot of configuration required?
How do I buy HyBlue Secure?
How do I install HyBlue Secure?
Can I install it on one machine?
Do I have to run the Secure installation on every computer?

What is Patch?
What are the benefits of Patch?
How does Patch work?
How often are alerts sent out?
How does Patch affect security?
How does HyBlue Patch compare with more traditional systems that are in the market?
What kinds of operational issues does Patch identify?
How does HyBlue assign different priorities to information received from a computer?
What kind of information is provided when HyBlue emails an alert?
The HyBlue Expert System provides valuable information to assist you in resolving issues as efficiently as possible. Most of the time fixing a computer problem is spent figuring out what went wrong. HyBlue sheds light on this issue through alerts and our Portal, shortening the time to repair.

For example, if Exchange shut down improperly, the Expert System might send the following email:

From: HyBlue Monitor Sent: Tuesday, May 31, 2005 12:00 PM To: {Technical Contact} Subject: Important Alert: {Computer} @ {Company} An important condition has occurred on the computer {Computer} @ {Company}. This alert was not sent to the customer. Powered By HyBlue *************************************** ** Important Alert ** Event ID: 50 Source: TermDD Time: 11:37 AM Error Message from the Computer: The RDP protocol component X.224 detected an error in the protocol stream and has disconnected the client. Additional Notes from HyBlue: This problem is typically seen with Terminal Services when there is discrepancy between host and client regarding security levels. It can also be seen when a client disconnects normally if not running the latest service pack. For further information, please see the following links: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q257894 http://support.microsoft.com/default.aspx?scid=kb;en-us;Q232514 http://support.microsoft.com/default.aspx?scid=kb;en-us;Q312313 http://support.microsoft.com/default.aspx?scid=kb;en-us;Q311371 http://support.microsoft.com/default.aspx?scid=kb;en-us;Q323497 http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329896

How is information communicated when there is a critical issue?
Does HyBlue keep performance history for each computer?
What performance information does HyBlue collect?
How is Patch installed and set up?
What happens if a computer that is being monitored fails or the Internet connection goes down?