What does HyBlue do?
Who benefits from HyBlue?
How are HyBlue's services sold?
Who fixes the problems that HyBlue identifies?
Does HyBlue compete with IT technicians?
What computers does HyBlue support?
What other services will you offer?

What is Windows Monitor?
Why do I need Windows Monitor?
What are the benefits of Windows Monitor?
What does Windows Monitor include?
How does Windows Monitor do this?
How do I know if a computer is having a problem?
What kind of alerts will I receive?
Does Windows Monitor work with security products like anti-virus and anti-spyware programs?
How does HyBlue's Windows Monitor compare to other vendors offerings?
How do I manage users?
How do I monitor laptop users on the road?
Can users disable Windows Monitor?
How much memory does Windows Monitor take?
What kind of configuration and overhead does Windows Monitor take?
How do I buy Windows Monitor?
How do I install Windows Monitor?

What is Secure?
Why do I need Secure?
What are the benefits of Secure?
What does Secure include?
How does Secure do this?
Why did HyBlue choose Trend?
Can I just use HyBlue Secure on my laptop users?
How do I know if a computer is having a problem?
What kind of alerts will I receive?
Is spam filtering included? How do I get it?
Does Secure work with other security products like anti-virus or spyware programs?
What if I already have an anti-virus solution?
How does HyBlue Secure compare to other vendor's offerings?
How do I manage users?
How do I protect laptop users on the road?
Can users disable HyBlue Secure?
What is the memory overhead of Secure?
Is a lot of configuration required?
How do I buy HyBlue Secure?
How do I install HyBlue Secure?
Can I install it on one machine?
Do I have to run the Secure installation on every computer?

What is Patch?
What are the benefits of Patch?
How does Patch work?
How often are alerts sent out?
How does Patch affect security?
How does HyBlue Patch compare with more traditional systems that are in the market?
Traditional network monitoring systems were designed for large networks managed by staffs of highly trained technicians. These types of systems don't work without a large staff to support them and cannot easily scale down to be used for smaller networks. HyBlue optimized its Patch service for small networks yet it provides information sophisticated enough for a large enterprise.

Compare HyBlue to more traditional network management systems:

Issue	Traditional Network Management	HYBLUE Remote Monitoring
Software Cost	Expensive to buy	Zero
Ongoing Cost of Operation	Required dedicated network staff, expensive software upgrades	Low monthly subscription cost per server and workstation
Installation and Configuration	Expensive, time consuming and prone to failure	Simple 5 minute software installation
Data Output of Management System	Tremendous amount of data, small percentage of actionable information	Expert System filters information, then sends alerts via email or pager depending on severity
Clarity of Information	Clear only to dedicated network management staff	Information written to be quickly understood by technicians
Usefulness of Information	Data output typically arcane error messages	Expert system output includes both supporting descriptions and links to aid in problem resolution
Historical Information	Graphs and charts showing network performance information	Graphs and charts are organized into useful sets of information
Availability	Depends on system	Password protected customer portal available 24 x 7 on the Web

What kinds of operational issues does Patch identify?
How does HyBlue assign different priorities to information received from a computer?
What kind of information is provided when HyBlue emails an alert?
How is information communicated when there is a critical issue?
Does HyBlue keep performance history for each computer?
What performance information does HyBlue collect?
How is Patch installed and set up?
What happens if a computer that is being monitored fails or the Internet connection goes down?